Wright Distribution Centers, Inc.

Quality Management System Manual

QMSM-9001-2003/B

Prepared by

TQMS Inc.

For

Wright Distribution Centers, Inc.

Wright Distribution Centers, Inc. Approved on March 24^th, 2003

Revision B

CONTENTS

FOREWORD_ 6

OUR COMPANY_ 6

THE PROCESS APPROACH_ 7

QUALITY MANAGEMENT SYSTEM MANUAL_ 8

1 SCOPE_ 8

2 NORMATIVE REFERENCE_ 8

3 DEFINITIONS_ 8

4 QUALITY MANAGEMENT SYSTEM_ 9

4.1 General Requirements 9

4.2 DOCUMENTATION REQUIREMENTS_ 10

4.2.1 General 10

4.2.2 Quality System_ 10

4.2.3 Control of Documents 11

4.2.3.1 General 11

4.2.3.2 Document and Data Approval and Issue_ 11

4.2.3.3 Document and Data Changes 12

4.2.3 Control of Records 12

5.0 MANAGEMENT RESPONSIBILITY_ 13

5.1 Management Commitment 13

5.2 Customer Focus 13

5.3 QUALITY POLICY_ 14

5.4 PLANNING_ 14

5.4.1 Quality Objectives 14

5.4.2 Quality Management System Planning_ 15

5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION_ 16

5.5.1 Responsibility and Authority 16

Organizational Chart 16

5.5.1.1 Sales & Marketing_ 17

5.5.1.2 Finance and Administration_ 17

5.5.1.3 Operations 18

5.5.1.4 Transportation Services 19

5.5.1.5 Quality Assurance_ 20

5.5.2 Management Representative_ 21

5.5.3 Internal Communication_ 21

5.6 MANAGEMENT REVIEW_ 22

5.6.1 General 22

5.6.2 Review Input 22

5.6.3 Review Output 22

6.0 RESOURCE MANAGEMENT_ 23

6.1 Provision of Resources 23

6.2 HUMAN RESOURCES_ 23

6.2.1 General 23

6.2.2 Competence, Awareness and Training_ 23

6.3 INFRASTRUCTURE_ 24

6.4 WORK ENVIRONMENT_ 24

7.0 PRODUCT REALIZATION_ 25

7.1 Planning of Product (warehousing and distribution) Development 25

7.2 Customer-Related Processes 25

7.2.1 Determination of Requirements Related to the Warehousing and Distribution Services 25

7.2.2 Review of requirements related to the Warehousing and Distribution Services 26

7.2.4 Records 27

7.3 RESEARCH AND DEVELOPMENT, R & D (DESIGN) 27

7.4 PURCHASING_ 27

7.4.1 Purchasing Process 27

7.4.2 Purchasing Information